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We are here to help...
We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have.
1) Getting started
1.1) Shopping with cleaningsuppliesuk.com
We have designed our site to be as simple to use as possible and on this page we provide some simple tips on how to search, browse and purchase. We hope you enjoy your visit!
1. Search
2. Browsing
3. Purchasing
4. Delivery
5. Returning an Item
Search
The easiest way to find what you're looking for is to search for it. The ‘Search’ box is located at the bottom of the left navigation bar. Simply type the kind of product you are looking for into the box and click ‘Go’. If you don’t find what you want straight away, here are a few tips:
Keep it simple. Best results are often obtained if you enter just one or two key words of the product you are looking for i.e. carpet cleaner. Don’t worry about punctuation, Adding punctuation is not necessary when searching. The cleaningsuppliesuk.com search engine will reveal the same results ‘proper punctuation’ or not.
We have also added the new Advanced Search features that allow you to refine your searches to Category, Brand, Colour or Price range. Simply select the drop down menu
Browsing
Searching is not the only way to find what your looking for – browsing the site is also an option. The main areas of the site are shown at the right hand side of every page in the navigation bar; simply click the tabs to move between different product areas. Once you have chosen a product area, you can then choose a more specific category by clicking on the sub items under that category. You can always see where you are in the site by looking at the breadcrumb trail above the product picture.
Purchasing
Making a purchase at cleaningsuppliesuk.com is easy and secure.
Choosing an item When you find an item you want to purchase, enter the quantity you would like and click the ‘Buy’ button. The item will be added to your ‘Shopping Basket’ this is found on the right of the page, above the ‘Search’ box. Paying for your item When you are ready to buy, click the ‘Checkout’ button in the Shopping Basket. Checkout Simply add your billing/delivery and credit/debit card details. On your first order you will be prompted to add your email address and a password. This will create you an account for future purchases. Your account username will be emailed to you upon clicking ‘confirm order’. Confirming your item and payment During the checkout process we will show you the total cost of your purchase. Once you have checked these details and clicked ‘Confirm Order’ you will have completed your purchase. An email will be sent to you as confirmation of your order.
Delivery
Delivery terms apply to the UK, if any exceptional circumstances occur that prohibits Cleaning Supplies UK from delivering within the stated time a Customer Service Agent will notify you immediately.
Returning an item
Our 7-day guarantee Our 7-day* returns guarantee means thatif for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened/used items if they are faulty. Because you have cancelled the contract between us within the seven-day cooling-off period, Cleaningsuppliesuk.com will process a full refund of the product(s) you are returning including the cost of sending the item to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. However, you will be responsible for the cost of returning the item to us if not broken or faulty. Cleaningsuppliesuk.com will usually refund any money received from you using the same method originally used by you to pay for your purchase. Thinking of returning an item? To ensure the safe return of your items and the correct allocation of the items to your order, please mark the relevant parcels with your account number and order number that appear on your despatch note.
The return address can be found in contact us.
2) Help with your account
On your first order you will be prompted to add your email address and create a password. After completing the checkout process an email will be sent to you confirming your order and also notifying you of your username. The username and password that you create will be used to access ‘my account’. The features of ‘my account’ include:
2.1) Customer details Use this feature to edit your contact number, email address and password.
2.2) Order History A history of your orders can be seen here. Clicking on ‘load’ in this screen adds previous orders to your basket. Clicking the ‘merge’ in this screen will add this basket detail to any other items you may wish to purchase that have already been put in your shopping basket.
2.3) Address Book Multiple addresses can be added here and saved i.e. for different delivery addresses. This quickens the checkout process by giving a drop down list of potential addresses.
2.4) Baskets If you are planning on returning to Cleaningsuppliesuk.com to purchase the same items on a regular basis then this function will be ideal for you. By selecting your items you wish to purchase and adding them to your basket you will create your ‘typical order’, within the view basket screen you have the option to ‘save basket’. You can name this basket to help you identify it if you have several ‘typical orders’. Every time you visit you can select this labeled basket and can either merge or load the basket as stated in order history.
3) General questions about cleaningsuppliesuk.com
3.1) General terms & conditions
3.2) Disclaimer
3.3) Credit card security- The verification of your credit or debit card is carried out by SECPay. SECPay is the UK’s leading bank independent processor of secure, real-time, online credit and debit card transactions. SECPay handles the capture, authorisation and settlement of credit and debit card payments and all the associated electronic and physical security required. SECPay uses full SSL encryption within the payment gateway enabling merchants to quickly and easily integrate the SECPay payment gateway whilst ensuring that they meet the requirements of both their Acquiring Bank and the Payment Card Industry as a whole.
3.4) Other security advice – At cleaningsuppliesuk.com the security of your transactions and personal information is our priority. Please take a moment to read the following information and advice to ensure that your online shopping or selling experience is as safe and secure as possible. Be vigilant when giving out your personal information. Cleaningsuppliesuk.com will never ask for your cleaningsuppliesuk.com account password or your bank account details by email. Cleaningsuppliesuk.com will never ask for your credit/debit card four-digit security PIN under any circumstances. If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to cleaningsuppliesuk.com for investigation. To check that you are on a secure website page look for the following in your browser: a) The website address will show as “https” as opposed to “http” b) Padlock icon will appear in the bottom right hand side of your browser
3.5) Privacy policy
3.6) Thawte security and site identity
3.7) Report a technical fault with the site
